RETURN POLICY

Here at MacTown we always want you to be happy with your purchase, but we understand that sometimes things need to be returned. We have tried to come up with a fair return policy, and make it as easy as possible to facilitate a return. Our return policy is as follows, and as always, please feel free to call us with any questions.

RETURNS

Unopened item(s) may be returned in the original unopened package within 30 days of your purchase for a full refund in the amount of the current price or your original purchase price (whichever is lower, less shipping charges where appropriate). Opened item(s) may be returned within 15 days of your purchase for a refund in the amount of the current price or your original purchase price (whichever is lower, less shipping charges where appropriate) MINUS 15% RESTOCKING FEE. For items with headphones, such as iPods, an additional 10% is charged to cover replacement of headphones. Certain restrictions and exceptions apply. Shipping charges to return the product are your responsibility. Product must be unregistered with complete packaging and support material and ready for sale as a new product.

Upon the return of an item within the return policy we will verify all parts are included and ensure that there is no user-caused failure of the item.  At retail locations most often this will happen ‘while you wait,’ but in the unlikely event that a service technician is required to examine the item and the service department is closed, we will ask that you either leave the item with us or return when the service department is open so that we may assess the item prior to issuing a refund, credit or exchange. If the unit is missing items, your return may be denied or an additional restocking fee may be assessed.

REFUNDS

Refunds for returned merchandise will be made in the form of which payment was made. If payment was made by credit card, refund credit must be issued to the same credit card as was used for the purchase. If payment was made by cash or check, MacTown will issue refund payment by check via mail within 5 business days. NO CASH REFUNDS OVER $20.00 will be made at MacTown retail stores.

EXCEPTIONS

Special orders, configure-to-order computers (CTOs), used/refurbished systems, AppleCare, opened software, opened iPod/iPhone/iPad screen protectors, open headphones and MacTown gift cards may not be returned. Special-order custom configurations (CTOs) are subject to restrictions.

• Please contact us at sales@applesales.com with any questions about our return policies.

• MacTown reserves the right change these polices without notice.

DOA MERCHANDISE

All merchandise that is dead on arrival will be checked in for evaluation by a service technician. Repair or replacement of a DOA item is at the discretion of MacTown and the vendors.

SHIPPING DAMAGES

If you notice shipping damage upon delivery of goods to one or more of the boxes, please note the fact with the driver. Please contact sales@applesales.com within 48 hours of receipt of the damaged parcel. Once a claim has been made, MacTown will work with the carrier to have the damaged goods picked up. We will arrange for repair or replacement of your product at no additional charge to you.

REFUSED ORDERS

All refused orders will be subject to a 15% restocking fee. Shipping charges are not refundable. In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to MacTown.

PRICE PROTECTION POLICY

MacTown will, upon request, issue a store credit (which may be used for future purchases) valued with the difference in the sale price if you meet the following conditions:

• Goods have been purchased within (1) week of a price drop or MacTown sale

• You must qualify for all special sale conditions.

• This price protection is only valid for identical items or bundles.

• Price adjustments from manufacturers which are not part of a special are NOT covered under this policy.

RETURN PROCEDURE

In order to obtain credit for any equipment purchase, you must return the equipment including all manuals, blank registration cards, accessories and packing materials, etc. in the original packaging. The equipment must not be damaged in any way. MacTown will NOT accept incomplete returns. Items purchased “on account” or “under terms” must be returned to MacTown, 8975 Kingsridgre Drive, Dayton, OH 45458.

DELIVERY POLICY

Your items will ship out within two business days of purchase pending the credit card processing.
If you are trying to estimate when a package will be delivered, please note the following;
Credit card authorization and verification must be received prior to processing the order and deliveries occur Monday through Friday excluding holidays.  If you require express shipment of your order, please call us at (937) 435-0134 for rates.
Please note: out of state orders WILL NOT be charged sales tax.  In state orders will be charged 7% sales tax.